Last Updated: September 2026
Welcome to SM Dukan. By accessing or using our website, smdukan.com, you agree to comply with and be bound by these Terms and Conditions.
Please read these terms carefully before using our website or purchasing any products from SM Dukan.
1. About SM Dukan
SM Dukan is an online store offering a range of electronics, mobile phones, PCs, laptops, LED TVs, refrigerators, home appliances, and related products.
We provide customers with the option to purchase products through cash payment or available monthly installment plans, subject to the applicable terms, eligibility requirements, and availability.
2. Use of Our Website
By using our website, you agree to:
- Provide accurate and complete information when placing an order or creating an account.
- Use the website only for lawful purposes.
- Not attempt to interfere with or damage the website.
- Not use the website for fraudulent, abusive, or unauthorized activities.
- Keep your account and login information secure where applicable.
SM Dukan reserves the right to restrict or terminate access to the website where we reasonably believe these Terms and Conditions have been violated.
3. Products and Product Information
We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information displayed on our website are accurate.
However:
- Product images may vary slightly from the actual product.
- Product colors may appear different depending on your screen.
- Product specifications may change according to the manufacturer.
- Availability may change without prior notice.
- Minor errors or omissions may occasionally occur.
We reserve the right to correct errors and update product information whenever necessary.
4. Prices
All product prices displayed on the website are subject to change without prior notice.
The price applicable to an order will generally be the price displayed at the time the order is placed, subject to confirmation and availability.
Additional charges, such as delivery charges or applicable installment-related costs, may apply where relevant.
5. Orders
Placing an order through our website does not necessarily guarantee that the order will be accepted.
We reserve the right to:
- Accept or decline an order.
- Cancel an order due to product unavailability.
- Cancel an order where incorrect pricing or product information has been displayed.
- Request additional information to verify an order.
- Limit quantities of products purchased where necessary.
If we cancel an order after payment has been received, any applicable refund will be handled according to our refund and payment procedures.
6. Cash Purchases
Customers may purchase eligible products through available cash payment options.
Cash orders remain subject to product availability, order confirmation, delivery conditions, and any applicable store policies.
7. Monthly Installment Plans
SM Dukan may offer easy monthly installment plans for eligible products.
Installment purchases may be subject to:
- Product eligibility
- Customer eligibility
- Required documentation or information
- Down-payment requirements, where applicable
- Monthly payment amounts
- Installment duration
- Applicable fees or charges
- Approval by the relevant installment or financing provider
Installment terms may differ from product to product and may change without prior notice.
Customers should review and understand the applicable installment terms before completing an installment purchase.
8. Payment
Customers are responsible for providing accurate payment information and completing payments using the available payment methods.
We may use third-party payment providers to process certain transactions. Their own terms and privacy policies may apply to payment processing.
SM Dukan does not guarantee that every payment method will be available at all times.
9. Delivery
We aim to process and deliver orders within the estimated delivery period communicated to the customer.
Delivery times may vary depending on:
- Product availability
- Delivery location
- Courier or delivery service
- Weather or other unforeseen circumstances
- Order verification
- Public holidays or operational delays
A delivery estimate is not necessarily a guaranteed delivery date.
Customers should provide accurate delivery information when placing an order. SM Dukan may not be responsible for delays caused by incorrect or incomplete information provided by the customer.
10. Inspection on Delivery
Where possible, customers should inspect products and packaging upon delivery.
If a product arrives damaged, incorrect, or appears to have a problem, customers should contact SM Dukan as soon as reasonably possible with the relevant order details and supporting information.
11. Returns, Exchanges and Refunds
Returns, exchanges, and refunds are subject to SM Dukan’s applicable Return and Refund Policy.
Certain products may not be eligible for return or exchange due to their nature, condition, activation, usage, hygiene considerations, or manufacturer policies.
Customers should review the applicable return and refund conditions before purchasing.
12. Warranty
Where a product includes a manufacturer’s or seller’s warranty, the warranty will be subject to the applicable warranty terms.
Warranty coverage may vary depending on the brand, product, and type of issue.
SM Dukan does not provide additional warranty coverage unless it is specifically stated for the relevant product.
Customers may be required to provide proof of purchase when making a warranty claim.
13. Accounts
If you create an account on SM Dukan, you are responsible for maintaining the confidentiality of your login information.
You should notify us if you believe your account has been accessed without authorization.
We reserve the right to suspend or terminate accounts where necessary to protect our website, customers, or business.
14. Intellectual Property
Unless otherwise stated, the content on smdukan.com, including text, logos, graphics, images, product descriptions, website design, and other materials, is owned by or used with permission by SM Dukan or the relevant rights holder.
You may not reproduce, copy, modify, distribute, sell, or commercially exploit our website content without appropriate permission.
Product names, logos, and trademarks belonging to third-party manufacturers remain the property of their respective owners.
15. Third-Party Links and Services
Our website may contain links, services, or content provided by third parties.
Third-party websites and services operate independently from SM Dukan and may have their own terms and privacy policies.
We are not responsible for the content, policies, availability, or practices of third-party websites or services.
16. Website Availability
We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be available, uninterrupted, secure, or error-free.
Website access may occasionally be suspended for maintenance, updates, technical problems, security reasons, or circumstances beyond our control.
17. Limitation of Liability
To the extent permitted by applicable law, SM Dukan will not be responsible for losses resulting from circumstances beyond our reasonable control, including technical failures, delivery delays, third-party service interruptions, or inaccurate information supplied by customers.
Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded or limited.
18. Fraud and Unauthorized Activities
We take reasonable measures to protect our customers and business from fraudulent or unauthorized activities.
We reserve the right to investigate suspicious transactions and may cancel or restrict orders where we reasonably suspect fraud, misuse, unauthorized activity, or violation of these Terms.
19. Privacy
Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.
By using our website, you acknowledge that you have read and understood our Privacy Policy.
20. Changes to These Terms
SM Dukan may update or modify these Terms and Conditions from time to time.
Changes will become effective when the updated Terms are published on this page unless otherwise stated.
We encourage customers to review this page periodically.
21. Governing Law
These Terms and Conditions shall be interpreted and applied in accordance with the applicable laws and regulations governing SM Dukan and its transactions.
Any dispute will be handled in accordance with applicable law and the appropriate legal jurisdiction.
22. Contact Us
If you have questions about these Terms and Conditions, an order, payment, delivery, returns, or installment plans, please contact SM Dukan using the contact information provided on our website.
SM Dukan
Website: smdukan.com || Email: contact@smdukan.com
SM Dukan — Quality Products. Easy Payments. Better Living.