Last Updated: September 2026
At SM Dukan, we respect your privacy and are committed to protecting the personal information you provide when using our website, smdukan.com.
This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices available to you when you visit or use our website.
1. Who We Are
Our website is operated by SM Dukan.
Website: smdukan.com
SM Dukan provides electronics, mobile phones, PCs and laptops, LED TVs, refrigerators, home appliances, and other electronic products. We offer products through cash purchases and easy monthly installment plans, subject to applicable terms and availability.
2. Information We Collect
Depending on how you use our website, we may collect information that you voluntarily provide, including:
- Full name
- Phone number
- Email address
- Billing and shipping address
- Account information
- Order and purchase information
- Information submitted through contact or inquiry forms
- Information you provide when requesting information about products or installment plans
We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information, pages visited, and general website usage information.
3. How We Use Your Information
We may use the information we collect to:
- Process and manage your orders
- Deliver purchased products
- Contact you regarding your orders or inquiries
- Provide customer support
- Respond to questions and requests
- Manage customer accounts
- Process or communicate about installment-plan inquiries
- Improve our website, products, and services
- Detect, prevent, and investigate fraudulent or unauthorized activity
- Maintain the security and proper operation of our website
- Comply with applicable legal and administrative requirements
We will use your information only for legitimate business purposes and in accordance with this Privacy Policy.
4. Orders and Payments
When you place an order through our website, we may collect information necessary to process and fulfill that order, such as your name, contact details, delivery address, and order information.
Payment information may be processed through the payment method or payment service selected for your purchase. We do not claim ownership or control over information handled directly by third-party payment providers, and their own privacy policies may apply.
For installment purchases, additional information may be required depending on the applicable installment terms and provider requirements.
5. Cookies
SM Dukan may use cookies and similar technologies to improve your browsing experience, remember preferences, maintain website functionality, and understand how visitors use the website.
Cookies may also be used for account login, shopping-cart functionality, checkout, and other WooCommerce or WordPress features.
If you leave a comment, your name, email address, and website may be saved in cookies for your convenience. These cookies may remain for up to one year.
If you visit a login page, a temporary cookie may be used to determine whether your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, cookies may be used to save your login information and display preferences. Login cookies may remain for a limited period, depending on the website settings. If you log out, the login cookies will be removed.
6. Comments
If comments are enabled on our website and you leave a comment, we may collect the information entered in the comments form, along with your IP address and browser user-agent information to assist with spam detection and website security.
An anonymized string created from your email address may be provided to the Gravatar service to determine whether you use it.
For more information about Gravatar’s privacy practices, please review the privacy policy of Automattic.
Once a comment is approved, your profile image may be visible publicly in connection with your comment if you have a Gravatar profile.
7. Media
If you upload images to our website, you should avoid uploading images containing embedded location information, such as EXIF GPS data.
Visitors may be able to download images published on the website and extract embedded location information from them.
8. Embedded Content From Other Websites
Our website may contain embedded content, such as videos, images, articles, maps, or other material from third-party websites.
Embedded content from other websites may behave in the same way as if you had visited that third-party website directly.
These third-party websites may collect information about you, use cookies, include additional tracking technologies, and monitor your interaction with their content. Their privacy policies and terms may apply to your interaction with that content.
9. Who We Share Your Information With
We may share information when reasonably necessary to operate our business and provide services to you.
For example, information may be shared with:
- Delivery or courier providers when necessary to deliver your order
- Payment providers when necessary to process payments
- Service providers that help us operate, maintain, or secure our website
- Website and hosting service providers
- Spam-detection or security services
- Installment or financing providers where applicable and with the information necessary for the relevant transaction
- Government or legal authorities when disclosure is required by applicable law
We do not sell your personal information simply for the purpose of selling it to third parties.
10. How Long We Retain Your Information
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer support, maintaining business records, resolving disputes, preventing fraud, and complying with legal or administrative obligations.
If you leave a comment, the comment and its metadata may be retained for as long as necessary to allow us to recognize and approve follow-up comments.
If you create an account, information associated with your account may be retained while your account remains active and for an appropriate period afterward where necessary for legitimate business or legal purposes.
11. Your Rights
Depending on applicable law, you may have the right to:
- Request information about the personal data we hold about you
- Request a copy or export of your personal information
- Ask us to correct inaccurate information
- Request deletion of your personal information where legally permitted
- Ask us to limit certain uses of your information where applicable
- Withdraw consent where processing is based on consent
These rights may be subject to legal, administrative, security, or business-record requirements.
To make a privacy-related request, please contact SM Dukan using the contact information provided on our website.
12. Data Security
We take reasonable measures to protect the personal information we hold against unauthorized access, misuse, alteration, disclosure, or destruction.
However, no method of transmitting or storing information online can be guaranteed to be completely secure. Therefore, while we work to protect your information, we cannot guarantee absolute security.
13. Children’s Privacy
Our website is not intended to knowingly collect personal information from children without appropriate authorization.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and take appropriate action.
14. Third-Party Services
Some functions of our website may rely on third-party services. These services may process certain information according to their own privacy policies.
Examples may include payment processing, delivery services, website security, spam detection, analytics, social-media content, or other website functionality.
Where applicable, we recommend reviewing the privacy policies of the relevant third-party services before using their features.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices, or applicable requirements.
Any changes will be posted on this page with an updated Last Updated date.
We encourage you to review this page periodically to stay informed about how we protect your information.
16. Contact Us
If you have questions about this Privacy Policy, your personal information, or how your information is handled, please contact SM Dukan through the contact details provided on our website.
SM Dukan
Website: smdukan.com
SM Dukan — Quality Products. Easy Payments. Better Living.